Shipping & Returns
If the items in your order which qualify for 'Free Shipping' total over $75, your order ships FREE!
Excludes International and Military orders.
Shipping Policy: Most orders will ship within 48 to 72 hours. You will receive a tracking number when your order is shipped. Please check your email and track your package there. All orders are shipped USPS or UPS. You will receive an email once your order has shipped, or you can always log back into your account and check the status of your order.
All orders are sent with delivery confirmation. I encourage you to choose signature confirmation if you want to make sure your order is delivered and received by you. We are not liable for lost packages . You will have to contact the post office directly and file a claim. Please make sure you pick the correct shipping method. I cannot refund shipping cost for an order . Also UPS does not deliver to Post office boxes. If you choose UPS and have a Post Office Box indicated , it will ship USPS.
I encourage you to check your order when you receive it and make sure it is accurate with what you ordered, if you discover an item is missing please contact me immediately and let me know within 2 days of receiving your order. I will correct the situation.
Salon pickup is for local clients only ,who plan to pick up at the salon in Raleigh.
International & Military Orders: There may be a slight delay with your order due to customs as we have no way of knowing your countries customs shipping standards. So please be patient. International and military orders may incur an extra shipping charge, it depends on the weight of your package and location. Shipping charges are not refundable.
Return/Refund Policy: All sales are final, we Do Not accept returns or cancellations. Please make sure you intend to order what you selected before you finalize the order. Once the order is placed it cannot be cancelled . I urge you to check your address because once the order ships , there is nothing that can be done. If the order is returned you will be responsible for paying the shipping charges to reship the order. Do not return the order because it will not be accepted back it will be left at the post office. So please make sure you want the order prior to ordering.
Please click on the products to read descriptions for each product. We do not accept returns because a product is too heavy/ light or because the product expectations were not what you were expecting or an ingredient is present in a product. The ingredients are all listed on the website are correct. We are undergoing labeling changes and your label may not reflect the internet change. The product will not be able to be returned .
The raw materials we use are all natural and, as such, will vary in color, consistency and aroma from batch to batch.